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CRM Connector for Salesforce.com

( 07-07-2016 - 08:42 AM ) - Lượt xem: 0

Deltapath CRM Connector for Salesforce.com is a desktop solution that integrates Deltapath frSIP Unified Communications Platform, the frSIP Switchboard with Salesforce.com. Deltapath CRM Connector for Salesforce.com offers easy-to-use call control and productivity features that help increase productivity and improve customer service and business intelligence.

CRM Connector for Salesforce.com

 

Deltapath CRM Connector for Salesforce.com is a desktop solution that

integrates Deltapath frSIP Unified Communications Platform,  the frSIP

Switchboard with Salesforce.com.  Deltapath CRM Connector for

Salesforce.com offers easy-to-use call control and productivity features

that help increase productivity and improve customer service and

business intelligence.

 

 

The Deltapath Unified Communications family of voice, video, and IP

communications products and applications helps organizations

communicate more effectively – enabling them to streamline business

processes, reach the right resource the first time, and reduce costs and

maximize revenue.

Solutions Overview

Deltapath CRM Connector for Salesforce.com delivers a new way to

handle the day-to-day communications with customers and vendors. As

a fully integrated unified communications and customer relationship

management (CRM) solution, the connector is easy to use and can

increase

productivity when used consistently. Deltapath CRM Connector for

Salesforce.com offers the following features:

1. The user will be able to see a Contact + Account + Opportunities +

Cases when answering an incoming call on frSIP Switchboard.   The

connector will perform caller ID lookup on salesforce.com and

display the related party information.

2. Information tracking related to inbound and outbound calls, with the

information inserted automatically into the Salesforce.com

application call history

3. Log an incoming or outgoing call to salesforce.com with discussion

summary.

4. Allow user to search cases, opportunities, contacts, and accounts

residing on salesforce.com from within frSIP Switchboard and

perform click to dial.

5. Automatically display assigned sales tasks in frSIP Switchboard and

frSIP Mobile upon login, allowing your workforce to call your

customers with a tap of a finger.

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