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Deltapath CRM Connector for Salesforce.com is a desktop solution that integrates Deltapath frSIP Unified Communications Platform, the frSIP Switchboard with Salesforce.com. Deltapath CRM Connector for Salesforce.com offers easy-to-use call control and productivity features that help increase productivity and improve customer service and business intelligence.
Deltapath CRM Connector for Salesforce.com is a desktop solution that
integrates Deltapath frSIP Unified Communications Platform, the frSIP
Switchboard with Salesforce.com. Deltapath CRM Connector for
Salesforce.com offers easy-to-use call control and productivity features
that help increase productivity and improve customer service and
business intelligence.
The Deltapath Unified Communications family of voice, video, and IP
communications products and applications helps organizations
communicate more effectively – enabling them to streamline business
processes, reach the right resource the first time, and reduce costs and
maximize revenue.
Solutions Overview
Deltapath CRM Connector for Salesforce.com delivers a new way to
handle the day-to-day communications with customers and vendors. As
a fully integrated unified communications and customer relationship
management (CRM) solution, the connector is easy to use and can
increase
productivity when used consistently. Deltapath CRM Connector for
Salesforce.com offers the following features:
1. The user will be able to see a Contact + Account + Opportunities +
Cases when answering an incoming call on frSIP Switchboard. The
connector will perform caller ID lookup on salesforce.com and
display the related party information.
2. Information tracking related to inbound and outbound calls, with the
information inserted automatically into the Salesforce.com
application call history
3. Log an incoming or outgoing call to salesforce.com with discussion
summary.
4. Allow user to search cases, opportunities, contacts, and accounts
residing on salesforce.com from within frSIP Switchboard and
perform click to dial.
5. Automatically display assigned sales tasks in frSIP Switchboard and
frSIP Mobile upon login, allowing your workforce to call your
customers with a tap of a finger.
Deltapath® frSIP® Skype for Business Gateway is the ubiquitous transcoder between Microsoft Skype for Business (formerly known as Microsoft Lync) to virtually any enterprise videoconferencing endpoints. It enables all Skype for Business customers to interact with external parties through any open...